Behavioral Interviewing: Not Just about Skills
Enthusiasts for behavioral interviewing would argue that past performance (that is, the way the person has behaved) in situations similar to those being interviewed about is the most accurate predictor of future performance. We prefer to use this language: Past accomplishments in similar situations are the most accurate predictor of future accomplishments. The shift in emphasis is from actions taken to results accomplished.
Behavioral interviewing certainly gives better information about experiences, behaviors, knowledge, skills and abilities. But it’s a danger to stop there. These characteristics need to be put into the context of the results that the candidate must accomplish on the job.