The Results-Oriented Facilities Services Workplace

Facilities services jobs, whether building maintenance, landscaping, or apartment management, are involved in a lot of detail. When facilities services people are so engrossed in the details of their jobs, it's easy for them, for anyone actually, to lose sight of the job's major contribution.

A Results-Oriented Facilities Services Job Description is different from a traditional job description because it focuses an employee on the several job results that answer the question: What results must this facilities services job accomplish for the organization?

Facilities Services Job Standards added to job expectations tighten management controls by clarifying how well and when results must be accomplished.

Facilities Services Job Objectives establish management and employee plans by highlighting important current and future results needed.

Job-specific Facilities Services Employee Management Forms maintain consistent and legally sound management actions by basing manager-employee interactions on job results.

The Purpose of Facilities Services Jobs

Stated in a results-oriented, three-line style, facilities services jobs--

MAINTAIN FACILITIES by

cleaning, maintaining and securing the premises; providing environmental services, such as heating, air conditioning and electricity; maintaining occupancy; preparing contracts; investigating and resolving tenant complaints.

Types of Facilities Services Jobs

Some facilities services jobs provides maintenance services, such as painting, carpentry and repairs. Other jobs plan and maintain landscaping such as mowing lawns and rimming bushes and shrubs.

Still other jobs clean rooms and hallways, wash windows, and vacuum carpets.

Somebody needs to make sure that rental units are filled, and that rents are collected. And, of course, somebody has to manage and supervise the facilities services people and processes.

Facilities Services Job Management Tools

Here are actual job examples of how facilities services job actions can be focused on results and kept on track using each of our job management tools:

Results-Oriented Facilities Services Job Descriptions form the foundation of all job management tools. Our uniquely structured job descriptions focus on the result to be accomplished first and prominently, followed by the duties performed in order to accomplish the result. For example,

RECOMMENDS FACILITIES SERVICES ACTIONS by

analyzing system controls.

Facilities Services Job Standards sharpen employee attention and management control by defining and communicating how well the facilities services results must be accomplished and what benchmarks will be used to measure job results. For example, for the job result above, the job standards might be:

• Facilities Services situations are correctly understood.
• All options are identified and evaluated.
• Facilities Services recommendations are ready when needed.

Facilities Services Job Objectives point the direction for employee actions by focusing job efforts on current and future facilities services issues. Job objectives are written in the three-line, results-oriented structure. For example, for the job result above, a job objective might be:

SPEED-UP DECISION MAKING by

reducing time to deliver facilities services recommendations by 10% by (date).

Facilities Services Employee Management Forms tied specifically to each facilities services job description are more helpful (and legal) than generic forms used for all different kinds of jobs. Job-specific forms are used to state job qualifications, guide job interview questions, orient new employees, plan job training, and appraise job performance.

Facilities Services Job Qualifications are stated in the same terms used in the job description. They are not translated into generic (typically behavioral) terms. For example:

RECOMMENDS FACILITIES SERVICES ACTIONS by

analyzing system controls.

Facilities Services Job Interview guide questions are inserted directly below each job result in the job description: For example:

• "What specific job responsibilities have you had in this area?"
• "Where did you have these job responsibilities?"
• "When did you have these job responsibilities?"
• "How did you go about accomplishing these responsibilities?"
• "What accomplishment in this area gave you the most pride?"
• "In this area, what were some of your biggest challenges?"
• "How did you overcome the challenges?"

The Facilities Services Job Orientation guide reformats the job description sequence so that job explanations, policies, protocols, processes, and procedures are logical and complete and can easily be checked off. For example:

RECOMMENDS FACILITIES SERVICES ACTIONS by

analyzing system controls.

The manager might say: "Here's the procedure and format we use to analyze and present facilities services recommendations."

The Facilities Services Job Training plan guides a thorough examination of actual job knowledge, skills, and abilities as described in the job description that need improvement or that might be enhanced. For example:

RECOMMENDS FACILITIES SERVICES ACTIONS by

analyzing system controls.

The manager might say: "Analytical skills would be improved by enrolling in a statistical analysis class."

The Facilities Services Job Performance Appraisal guide is a job-specific form. It is not a universal form used for all jobs. The guide adds an appraisal scale below each job result in the job description so that attention can be drawn to each job requirement and expectation. For example:

RECOMMENDS FACILITIES SERVICES ACTIONS by

analyzing system controls.

__ Great! Just want we wanted.
__ We have a problem.
__ Improvement is needed.
__ Much, much more than we asked for.

Comments: _________________

Facilities Services Résumé Template

Potential employers want to know what a job applicant has accomplished in his/her facilities services work career. They don't want to be bored with minor details. Our Résumé Template provides:

• an outline to help assemble personal background information.
• a Results-Oriented Job Description to provide the facilities services job language-focused on results-needed to write an effective résumé.
• Facilities Services Job Objectives to orient thinking in terms of accomplishments.
• instructions on how to use a Results-Oriented Facilities Services Job Description and Facilities Services Job Objectives to express job accomplishments.

Use the facilities services job description responsibility statement as a base:

RECOMMENDS FACILITIES SERVICES ACTIONS by

analyzing system controls.

Select the facilities services job objective that fits your experience:

REDUCE COSTS 10% by

improving facilities services processes.

Combine the two into a résumé statement:

Reduced costs 10% by analyzing, identifying, and recommending new facilities services system controls.

Facilities Services Career Links

International Facility Management Association, Career Services

Professional association for facility management; certifies facility managers, conducts research, provides educational programs, recognizes facility management degree and certificate programs and produces World Workplace, the largest facility management-related conference and exposition.

U.S. Department of Labor, Bureau of Labor Statistics, Facility Managers

Training and education needed for facility management jobs, earnings, expected job prospects, what facility managers do on the job, and working conditions.

Oakton community College, Careers in Facility Management & Engineering

Courses, course emphasis and description.

Interior Design School Review, Careers in Facility Management

Where does a facilities manager work? What does a facilities manger do? What training does a facility manager have?

American Society of Landscape Architects, Career in Landscape Architecture

National professional organization providing information of job links, accredited programs, continuing education, state licensure requirements.

U.S. Department of Labor, Bureau of Labor Statistics, Landscape Architect

Learn about the training and education needed to be a landscape architect, earnings, expected job prospects, what landscape architects do on the job, and working conditions.

U.S. Department of Labor, Bureau of Labor Statistics, Grounds Maintenance Workers

What grounds maintenance workers do on the job, working conditions, earnings, expected job prospects, training needed for grounds maintenance jobs.

U.S. Department of Labor, Bureau of Labor Statistics, Building Cleaning Workers

The work building cleaning workers do, working conditions, earnings, expected job prospects, training needed for building cleaning jobs.

Building Services Contractors Association International, Certifications

Certification programs.