The Results-Oriented Hospitality Workplace

Hospitality jobs, whether reception, security or housekeeping, are involved in a lot of detail. When hospitality people are so engrossed in the details of their jobs, it's easy for them, for anyone actually, to lose sight of the job's major contribution.

A Results-Oriented Hospitality Job Description is different from a traditional job description because it focuses an employee on the several job results that answer the question: What results must this hospitality affairs job accomplish for the organization?

Hospitality Job Standards added to job expectations tighten management controls by clarifying how well and when results must be accomplished.

Hospitality Job Objectives establish management and employee plans by highlighting important current and future results needed.

Job-specific Hospitality Employee Management Forms maintain consistent and legally sound management actions by basing manager-employee interactions on job results.

The Purpose of Hospitality Jobs

Stated in a results-oriented, three-line style, hospitality affairs jobs--

PROVIDE FACILITIES AND SERVICES by: preparing and maintaining facilities, equipment, and services; explaining facilities; giving tours; directing guests; selling food and beverages; maintaining grounds.

Types of Hospitality Jobs

Some hospitality jobs take care for recreational facilities, such as camps and recreation vehicle parks involving preparation of the facilities and equipment and the provision of related services.

Other hospitality jobs are found in retirement communities. In addition to preparing facilities and equipment, jobs are involved in admitting procedures, activities, working with volunteers, security and dietary requirements.

And, of course, somebody has to manage and supervise the hospitality people and processes.

Hospitality Job Management Tools

Here are actual job examples of how hospitality affairs job actions can be focused on results and kept on track using each of our job management tools:

Results-Oriented Hospitality Job Descriptions form the foundation of all job management tools. Our uniquely structured job descriptions focus on the result to be accomplished first and prominently, followed by the duties performed in order to accomplish the result. For example,

RECOMMENDS HOSPITALITY ACTIONS by: analyzing system controls.

Hospitality Job Standards sharpen employee attention and management control by defining and communicating how well the hospitality affairs results must be accomplished and what benchmarks will be used to measure job results. For example, for the job result above, the job standards might be:

Hospitality situations are correctly understood.
All options are identified and evaluated.
Hospitality recommendations are ready when needed.

Hospitality Job Objectives point the direction for employee actions by focusing job efforts on current and future hospitality affairs issues. Job objectives are written in the three-line, results-oriented structure. For example, for the job result above, a job objective might be:

SPEED-UP DECISION MAKING by: reducing time to deliver hospitality affairs recommendations by 10% by (date).

Hospitality Employee Management Forms tied specifically to each hospitality affairs job description are more helpful (and legal) than generic forms used for all different kinds of jobs. Job-specific forms are used to state job qualifications, guide job interview questions, orient new employees, plan job training, and appraise job performance.

Hospitality Job Qualifications are stated in the same terms used in the job description. They are not translated into generic (typically behavioral) terms. For example:

RECOMMENDS HOSPITALITY ACTIONS by: analyzing system controls.

Hospitality Job Interview guide questions are inserted directly below each job result in the job description: For example:

"What specific job responsibilities have you had in this area?"
"Where did you have these job responsibilities?"
"When did you have these job responsibilities?"
"How did you go about accomplishing these responsibilities?"
"What accomplishment in this area gave you the most pride?"
"In this area, what were some of your biggest challenges?"
"How did you overcome the challenges?"

The Hospitality Job Orientation guide reformats the job description sequence so that job explanations, policies, protocols, processes, and procedures are logical and complete and can easily be checked off. For example:

RECOMMENDS HOSPITALITY ACTIONS by: analyzing system controls.

The manager might say: "Here's the procedure and format we use to analyze and present hospitality affairs recommendations."

The Hospitality Job Training plan guides a thorough examination of actual job knowledge, skills, and abilities as described in the job description that need improvement or that might be enhanced. For example:

RECOMMENDS HOSPITALITY ACTIONS by: analyzing system controls.

The manager might say: "Analytical skills would be improved by enrolling in a statistical analysis class."

The Hospitality Job Performance Appraisal guide is a job-specific form. It is not a universal form used for all jobs. The guide adds an appraisal scale below each job result in the job description so that attention can be drawn to each job requirement and expectation. For example:

RECOMMENDS HOSPITALITY ACTIONS by: analyzing system controls.

__ Great! Just want we wanted.
__ We have a problem.
__ Improvement is needed.
__ Much, much more than we asked for.

Comments: _________________

Hospitality Résumé Template

Potential employers want to know what a job applicant has accomplished in his/her hospitality affairs work career. They don't want to be bored with minor details. Our Résumé Template provides:

an outline to help assemble personal background information.
a Results-Oriented Job Description to provide the hospitality affairs job language-focused on results-needed to write an effective résumé.
Hospitality Job Objectives to orient thinking in terms of accomplishments.
instructions on how to use a Results-Oriented Hospitality Job Description and Hospitality Job Objectives to express job accomplishments.

Use the hospitality affairs job description responsibility statement as a base:

RECOMMENDS HOSPITALITY ACTIONS by: analyzing system controls.

Select the hospitality affairs job objective that fits your experience:

REDUCE COSTS 10% by: improving hospitality affairs processes.

Combine the two into a résumé statement:

Reduced costs 10% by analyzing, identifying, and recommending new hospitality affairs system controls.

Hospitality Career Links

KHake.com, Vocational Information Center: Originated by Kathryn Hake from her experience with helping students in vocational programs research topics for their school projects.
Career Voyages, Hospitality: Collaboration between the U.S. Department of Labor and the U.S. Department of Education to provide information on high growth, in-demand occupations along with the skills and education needed to attain these jobs.
CareerOverview.com, Hospitality Careers: Non-commercial website dedicated to providing aspiring career professionals and students with relevant, reliable and up-to-date career and job information whereby helping them to make better, more informed career choices.
About.com, Hospitality Jobs: Information about Hospitality, and how to find; associations; software; magazines; non-profit organizations; schools; online learning.
Education-Online-Search, Hospitality Careers: Career and education articles.
Cornell University, School of Hotel Administration: Why choose the hotel school? Is this the school for you? Who comes to the hotel school?
eThemes, Hospitality: Age-appropriate resources organized around specific themes for educators to use in their classrooms.

Hospitality Job Titles

If you don't find the job title that you want in the following list, consider our custom job description writing service at $79.00 per job description. Email us for more information, or buy a custom job description and we will contact you .

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