The Results-Oriented Installation Workplace

Information technology jobs, whether installing systems and components or conducting tests, are involved in a lot of detail. When installation people are so engrossed in the details of their jobs, it's easy for them, for anyone actually, to lose sight of the job's major contribution.

A Results-Oriented Installation Job Description is different from a traditional job description because it focuses an employee on the several job results that answer the question: What results must this installation affairs job accomplish for the organization?

Installation Job Standards added to job expectations tighten management controls by clarifying how well and when results must be accomplished.

Installation Job Objectives establish management and employee plans by highlighting important current and future results needed.

Job-specific Installation Employee Management Forms maintain consistent and legally sound management actions by basing manager-employee interactions on job results.

The Purpose of Installation Jobs

Stated in a results-oriented, three-line style, installation affairs jobs--

INSTALL EQUIPMENT OR PRODUCTS by

analyzing work orders; ordering and gathering components and parts; assessing installation conditions and requirements; completing installation; conducting tests; resolving problems.

Types of Installation Jobs

Installation jobs assemble equipment and product and usually bring it to the installation location although it might be delivered by someone else. Installers need to size up the situation and determine special requirements. They then set about installing the equipment or product, and finally testing to make sure everything is installed properly. And, of course, somebody has to supervise the installation people and processes.

Installation Job Management Tools

Here are actual job examples of how installation affairs job actions can be focused on results and kept on track using each of our job management tools:

Results-Oriented Installation Job Descriptions form the foundation of all job management tools. Our uniquely structured job descriptions focus on the result to be accomplished first and prominently, followed by the duties performed in order to accomplish the result. For example,

RECOMMENDS INSTALLATION ACTIONS by

analyzing system controls.

Installation Job Standards sharpen employee attention and management control by defining and communicating how well the installation affairs results must be accomplished and what benchmarks will be used to measure job results. For example, for the job result above, the job standards might be:

• Installation situations are correctly understood.
• All options are identified and evaluated.
• Installation recommendations are ready when needed.

Installation Job Objectives point the direction for employee actions by focusing job efforts on current and future installation affairs issues. Job objectives are written in the three-line, results-oriented structure. For example, for the job result above, a job objective might be:

SPEED-UP DECISION MAKING by

reducing time to deliver installation affairs recommendations by 10% by (date).

Installation Employee Management Forms tied specifically to each installation affairs job description are more helpful (and legal) than generic forms used for all different kinds of jobs. Job-specific forms are used to state job qualifications, guide job interview questions, orient new employees, plan job training, and appraise job performance.

Installation Job Qualifications are stated in the same terms used in the job description. They are not translated into generic (typically behavioral) terms. For example:

RECOMMENDS INSTALLATION ACTIONS by

analyzing system controls.

Installation Job Interview guide questions are inserted directly below each job result in the job description: For example:

• "What specific job responsibilities have you had in this area?"
• "Where did you have these job responsibilities?"
• "When did you have these job responsibilities?"
• "How did you go about accomplishing these responsibilities?"
• "What accomplishment in this area gave you the most pride?"
• "In this area, what were some of your biggest challenges?"
• "How did you overcome the challenges?"

The Installation Job Orientation guide reformats the job description sequence so that job explanations, policies, protocols, processes, and procedures are logical and complete and can easily be checked off. For example:

RECOMMENDS INSTALLATION ACTIONS by

analyzing system controls.

The manager might say: "Here's the procedure and format we use to analyze and present installation affairs recommendations."

The Installation Job Training plan guides a thorough examination of actual job knowledge, skills, and abilities as described in the job description that need improvement or that might be enhanced. For example:

RECOMMENDS INSTALLATION ACTIONS by

analyzing system controls.

The manager might say: "Analytical skills would be improved by enrolling in a statistical analysis class."

The Installation Job Performance Appraisal guide is a job-specific form. It is not a universal form used for all jobs. The guide adds an appraisal scale below each job result in the job description so that attention can be drawn to each job requirement and expectation. For example:

RECOMMENDS INSTALLATION ACTIONS by

analyzing system controls.

__ Great! Just want we wanted.
__ We have a problem.
__ Improvement is needed.
__ Much, much more than we asked for.

Comments: _________________

Installation Résumé Template

Potential employers want to know what a job applicant has accomplished in his/her installation affairs work career. They don't want to be bored with minor details. Our Résumé Template provides:

• an outline to help assemble personal background information.
• a Results-Oriented Job Description to provide the installation affairs job language-focused on results-needed to write an effective résumé.
• Installation Job Objectives to orient thinking in terms of accomplishments.
• instructions on how to use a Results-Oriented Installation Job Description and Installation Job Objectives to express job accomplishments.

Use the installation affairs job description responsibility statement as a base:

RECOMMENDS INSTALLATION ACTIONS by

analyzing system controls.

Select the installation affairs job objective that fits your experience:

REDUCE COSTS 10% by

improving installation affairs processes.

Combine the two into a résumé statement:

Reduced costs 10% by analyzing, identifying, and recommending new installation affairs system controls.

Installation Career Links

U.S. Department of Labor, Bureau of Labor Statistics, Carpet, Floor and Tile Installers

Training and education needed for installation jobs, earnings, expected job prospects, what installers do on the job, and working conditions.