Why Results-Oriented Job Standards

Job Standards clarify and specify the results that employees are expected to produce.

Remember, if you want successful job performance, not only do you need to tell employees what they must accomplish, but you also need to tell them what measures you will use to evaluate the outcomes of their efforts.

Here’s the way the results expected would be specified for a job responsibility for a waiter/waitress:

PREPARES TABLES FOR DINING by

cleaning and covering tables; setting utensils, napkins, decorations, condiments, candles, and service plates.

Job Standards for the job responsibility:

• Tables are ready for diner’s reservation.
• Tables are prepared as soon as possible after diners leave.
• Table cloths are changed for each new diner.
• Table setting adheres to layout guide.