The Results-Oriented Personal Services Workplace
Personal services jobs, whether barber, valet, or massage therapists, are involved in a lot of detail. When personal services people are so engrossed in the details of their jobs, it's easy for them, for anyone actually, to lose sight of the job's major contribution.
A Results-Oriented Personal Services Job Description is different from a traditional job description because it focuses an employee on the several job results that answer the question: What results must this personal services affairs job accomplish for the organization?
Personal Services Job Standards added to job expectations tighten management controls by clarifying how well and when results must be accomplished.
Personal Services Job Objectives establish management and employee plans by highlighting important current and future results needed.
Job-specific Personal Services Employee Management Forms maintain consistent and personal servicesly sound management actions by basing manager-employee interactions on job results.
The Purpose of Personal Services Jobs
Stated in a results-oriented, three-line style, personal services affairs jobs--
- PROVIDE PERSONAL SERVICES TO CLIENTS by
- evaluating service options; setting service objectives; providing specialized care; maintaining supplies and equipment.
Types of Personal Services Jobs
Personal services jobs cover a variety of areas from styling and cutting hair, to helping clients lose weight, to personalizing cosmetics, to maintaining and cleaning households, to improving skin condition, to leading an exercise workout. And, of course, somebody has to manage and supervise the personal services people and processes.
Personal Services Job Management Tools
Here are actual job examples of how personal services affairs job actions can be focused on results and kept on track using each of our job management tools:
Results-Oriented Personal Services Job Descriptions form the foundation of all job management tools. Our uniquely structured job descriptions focus on the result to be accomplished first and prominently, followed by the duties performed in order to accomplish the result. For example,
- RECOMMENDS PERSONAL SERVICES ACTIONS by
- analyzing system controls.
Personal Services Job Standards sharpen employee attention and management control by defining and communicating how well the personal services affairs results must be accomplished and what benchmarks will be used to measure job results. For example, for the job result above, the job standards might be:
- Personal Services situations are correctly understood.
- All options are identified and evaluated.
- Personal Services recommendations are ready when needed.
Personal Services Job Objectives point the direction for employee actions by focusing job efforts on current and future personal services affairs issues. Job objectives are written in the three-line, results-oriented structure. For example, for the job result above, a job objective might be:
- SPEED-UP DECISION MAKING by
- reducing time to deliver personal services affairs recommendations by 10% by (date).
Personal Services Employee Management Forms tied specifically to each personal services affairs job description are more helpful (and personal services) than generic forms used for all different kinds of jobs. Job-specific forms are used to state job qualifications, guide job interview questions, orient new employees, plan job training, and appraise job performance.
Personal Services Job Qualifications are stated in the same terms used in the job description. They are not translated into generic (typically behavioral) terms. For example:
- RECOMMENDS PERSONAL SERVICES ACTIONS by
- analyzing system controls.
Personal Services Job Interview guide questions are inserted directly below each job result in the job description: For example:
- "What specific job responsibilities have you had in this area?"
- "Where did you have these job responsibilities?"
- "When did you have these job responsibilities?"
- "How did you go about accomplishing these responsibilities?"
- "What accomplishment in this area gave you the most pride?"
- "In this area, what were some of your biggest challenges?"
- "How did you overcome the challenges?"
The Personal Services Job Orientation guide reformats the job description sequence so that job explanations, policies, protocols, processes, and procedures are logical and complete and can easily be checked off. For example:
- RECOMMENDS PERSONAL SERVICES ACTIONS by
- analyzing system controls.
The manager might say: "Here's the procedure and format we use to analyze and present personal services affairs recommendations."
The Personal Services Job Training plan guides a thorough examination of actual job knowledge, skills, and abilities as described in the job description that need improvement or that might be enhanced. For example:
- RECOMMENDS PERSONAL SERVICES ACTIONS by
- analyzing system controls.
The manager might say: "Analytical skills would be improved by enrolling in a statistical analysis class."
The Personal Services Job Performance Appraisal guide is a job-specific form. It is not a universal form used for all jobs. The guide adds an appraisal scale below each job result in the job description so that attention can be drawn to each job requirement and expectation. For example:
- RECOMMENDS PERSONAL SERVICES ACTIONS by
- analyzing system controls.
__ Great! Just want we wanted.
__ We have a problem.
__ Improvement is needed.
__ Much, much more than we asked for.
Comments: _________________
Personal Services Résumé Template
Potential employers want to know what a job applicant has accomplished in his/her personal services affairs work career. They don't want to be bored with minor details. Our Résumé Template provides:
- an outline to help assemble personal background information.
- a Results-Oriented Job Description to provide the personal services affairs job language-focused on results-needed to write an effective résumé.
- Personal Services Job Objectives to orient thinking in terms of accomplishments.
- instructions on how to use a Results-Oriented Personal Services Job Description and Personal Services Job Objectives to express job accomplishments.
Use the personal services affairs job description responsibility statement as a base:
- RECOMMENDS PERSONAL SERVICES ACTIONS by
- analyzing system controls.
Select the personal services affairs job objective that fits your experience:
- REDUCE COSTS 10% by
- improving personal services affairs processes.
Combine the two into a résumé statement:
Reduced costs 10% by analyzing, identifying, and recommending new personal services affairs system controls.
Personal Services Career Links
- eHow
- How to articles in personal care jobs.
- CollegeToolKit.com
- Profiles and descriptions.
- U.S. Department of Labor, Bureau of Labor Statistics, Barbers, Cosmetologists and other Personal Appearance Workers
- Training and education needed for personal services jobs, earnings, expected job prospects, what workers do on the job, and working conditions.
- Junior Achievement Center, Personal Care Services Pathway
- Employment, job outlook, salary.